HELP & INFORMATION
Frequently Asked Questions
Answers to the questions I hear most about ring sizing, production times, resizing, custom coins, returns, and caring for handcrafted coin jewelry.
SIZING & FIT
How do I get my ring size?
Use the CoinCrafters Ring Size Guide to convert US and UK sizes, compare inside diameter and circumference, or print an actual-size chart. If you are still unsure, a local jeweler can confirm your size in just a few minutes.
Can my coin ring be resized?
Polished silver rings can normally be resized at no charge; you only need to cover return shipping. Rings with a patina or colored powder-coated finish cannot be resized without damaging the finish and clear coat.
If one of those finished rings needs to be resized because the original size was incorrect, it can still be done for $20 to cover reapplying the finish and clear coat.
ORDERS & POLICIES
How soon can I expect my order?
Depending on the week's order volume, most orders are completed and shipped within 2–3 business days. Custom orders may take longer when a specific coin needs to be ordered.
Shipping time is additional. Around holidays, orders can become backed up, so I recommend ordering at least two weeks ahead when you need a coin ring by a specific holiday or gift date.
Do you accept returns or exchanges?
CoinCrafters rings and jewelry are handcrafted to order. Once an order is placed, the crafting process begins: a high-grade coin is punched and formed to the size, finish, and specifications selected for that customer. Because each piece is customized in this way, returns and exchanges cannot be accepted on handcrafted rings and jewelry.
CUSTOM WORK
May I supply my own coin to be crafted?
Normally, I supply the coins used for CoinCrafters rings so I can make sure the grade and condition are suitable for a high-quality finished piece. If you would like to supply your own coin, it should be easily replaceable if necessary and generally in Very Fine to Extra Fine detail or better.
Please contact me before sending a coin so I can determine whether it is suitable for the piece you have in mind.
Do you accept custom orders?
Yes, I can usually accommodate a custom order when the requested coin can be obtained in a suitable grade, is within a reasonable price range, and can be replaced if necessary. Send me the details of what you have in mind and I can let you know what is possible.
MATERIALS & FINISHES
Are any chemicals used that may cause a skin reaction?
The chemicals used in crafting are associated with patinas and finishes. Depending on the item, these can include liver of sulfur and hydrochloric-acid solutions commonly used by handcrafted jewelers. Colorized rings use a cured powder-coat finish.
These finishes should not normally pose a problem once cured, but individual sensitivities and allergies vary. Customers with known sensitivities to metals, resins, powder-coat compounds, or finishing products should take those allergies into account when selecting jewelry.
STILL HAVE A QUESTION?
I'm Happy to Help
If you have a question about a specific coin, ring size, custom order, or an existing order that isn't answered above, send me a message.
Contact CoinCrafters